Refund and Returns Policy

1. General Policy

At SolsticeShop we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with your order, you may request a refund or exchange in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the product.

2.2. Condition of Items

• Items must be unused, unworn, and in their original packaging.
• All tags, labels, and accessories must be included.
• Products that have been altered, damaged, or washed are not eligible for a refund.

2.3. Non‑Refundable Items

The following items are excluded from refunds or exchanges:

• Personalized or custom‑made products.
• Final‑sale merchandise marked as “non‑returnable”.
• Gift cards and digital downloads.

3. Return Process

3.1. Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the item(s) you wish to return, and the reason for the return.

3.2. Return Authorization

Our team will issue a Return Authorization (RA) number and detailed instructions for shipping the product back to us. Returns without an RA number will not be processed.

3.3. Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and retaining proof of shipment.

4. Refunds

4.1. Processing Time

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

4.2. Partial Refunds

If the returned item is missing accessories or shows signs of use, we may issue a partial refund at our discretion.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact us. Exchanges are subject to product availability and will follow the same return procedure.

6. Defective or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, please contact us within 7 days of receipt. We will arrange a replacement or full refund at no additional cost to you.

7. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions precisely to avoid delays.

8. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time; any changes will be posted on this page with an updated revision date.

9. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: SolsticeShop,